TICKET REFUNDS

Tickets are non-refundable. In the event of illness, family emergency, inclement weather, etc. tickets may be exchanged. Subject to availability, you may exchange a ticket for another date and time. Tickets will remain valid for 12 months from the original reservation date. In the event of a full museum closure, ticket-holders will receive exchange and donation options via email.

EXCHANGES

Guests can now reschedule their tickets directly through the Roller platform after purchase. To reschedule or modify your reservation:

1. Open your confirmation email and click the link to access your booking.

2. Follow the prompts to reschedule or cancel your ticket.

3. If you need assistance, contact the Greenwood Rising Guest Services team within 24 hours of your reservation:

   • Phone: (539) 867-3173

   • Email: contact@greenwoodrising.org

Please have your order number and the details of your request ready when reaching out.